VIZEAU
ONLINE STORE POLICIES & FAQS
You can get
your shipping and policy questions answered here.
START:
VIEWING THE WEBSITE PROPERLY
To
insure the proper view of the website's new pages,
please refresh each page by pressing
Control+R in Windows or
Command+R on the Mac to avoid
looking at an older cached page. To clear your browser's cached
pages, you can force a full page refresh by pressing
Control+Shift+R (Windows)
or
Command+Shift+R (Mac).
You can also view the pages
and text larger or smaller by clicking on the
Control (Ctrl),
Command and
+ or - keys simultaneously
on your keyboard: Cntrl + to
augment the content and Cntrl - to reduce it. Command + to
augment and Command - to reduce the screen.
We
make every effort to ensure that all prices and colors are
correct at the time of production. However, typographical
errors may occur. While we try to present our merchandise
as accurately as possible, colors may vary slightly due
to your monitor setup and supplier deliveries.
SHIPPING:
CARRIER, PRICING, PACKAGING AND TRACKING INFORMATION
Vizeau offers the USPS
(United States Postal Service) for domestic ground
and second-day deliveries, Federal Express and
UPS upon request. We ship
anywhere worldwide. For other frequently-asked
questions, please click here.
To track your package, please visit http://www.usps.com
and enter your tracking number. The United States Postal
Service website does not
update its information for 24-48 hours, so some delays in
the tracking steps may occur (it takes time to register in
their system). Direct questions to the carrier can be made
by clicking here.
Note: A status 'Accepted' shows on
the carrier's tracking page to note the package has been processed
at the main processing unit.
HELPDESK
1: Tracking and Reaching the Carrier Directly
PACKAGING
Vizeau uses discreet mailing packages;
there are no markings other than those of the courier
on the outside. We do not include invoices or receipts
in an effort to reduce the amount of printed paper for
a green and environmentally-influenced initiative, although
we can access your order information via your email
address at the time of purchase or your surname. We
do not keep a record of our clients' credit card information.
RATES
Ground:4-7 Business days | 6.75 USD
Second-Day: 2-3 Business days | 18.00 USD
International Economy: 10-15 Business days |
18.00 USD
Canada Economy: 10-12 Business days | 10.50 USD
International Express Air: 5-7 Business days
| 27.00 USD
No need to repeat the charges per item.
One fee is sufficient for any amount of items.
EXPEDITED SHIPMENTS
Options to expedite your package will appear at check
out time for both domestic and international shipments. |
|
HELPDESK
2: International Currencies and Shipments
INTERNATIONAL
SHIPMENTS
Vizeau ships its
items anywhere in the world. All international
packages are sent as Registered Parcels. No
need to repeat the charges per item.One fee is
sufficient for any amount of items.
TRANSIT
TIME
When your package is shiped, we will send you a notification
e-mail with an international waybill number. Standard
International
shipping usually takes between 10-15 business days,
pending
customs clearance.
|
|
|
HELPDESK
3: Index of Items by Style Number or Name
|
Same
Day Service:
If you call in your order in the morning (Eastern Standard
Time), we try to have it processed and on the way to you
that same day via the United States Postal Service. For
faster delivery choose 2nd Day Air provided the items are
in stock. If an item is not in stock it may take from 7-10
business days for delivery. Please check back with us on
the status of your order after 5 business days.
Our
shopping cart is accessed by clicking on this button, directly
under the product descriptions:
It will open a separate window, where you can
proceed to the check out screen (pop-ups must be enabled).
After you click the Add to Cart button,
you can continue with your check out in
two ways:
An account with PayPal is not neccesary.
You can continue with your check out process by selecting the
Check Out button next to the Check Out with PayPal
option.
MAIL ORDERS AND CATALOGUES
At
the moment, Vizeau does NOT offer printed catalogues. We
launched a Photo Book, featuring our See Through Me Collection:
To purchase our items using checks or Money
Orders, please use our Customer Care form by clicking here.
You can also send us an email, at:
PRIVACY
Vizeau does NOT keep a record of your credit card
information. All credit card, e-check and money transfers are
done through PayPal. We do NOT sell your email address
to third parties.
GUARANTEE
Our
staff is available to assist you. If you are not completely delighted
with any item you purchase from us, return it, and we will exchange
it as you prefer. There is a one-time re-stocking fee of 10.00
USD per order on returns, not exchanges.
RETURNS AND EXCHANGES
Please
Note: Bathing suits are considered intimate apparel and should
be tried on with undergarments. We cannot accept any garments
that have been worn, used or altered in anyway. All garments must
be returned in the same condition in which they were received.
Exchanges are available for our international clients.
We will send you an e-bill for the shipping fees to send your
exchanged item.
You, our customer, are most important to us and we want you to
be totally satisfied with your purchase. If you are not, due to
damage, please wrap the item securely, include a note with your
full name, address and phone number, indicate the reason for return
or exchange, and return it to us prepaid postage by insured parcel
post or UPS™ within 10 days of receipt for a merchandise
exchange only. The replacement item will be mailed to you when
we receive the exchanged item and will arrive to you via standard
mail within 10-12 business days. We will also exchange items
for a different size as well. There is a one-time re-stocking
fee of 10.00 USD per order on returns, not exchanges.
It's easy and fast to shop Vizeau. Our friendly staff can give
you good advice on the latest in swimwear fashions. They can answer
your questions about size, color and fit.
Call:
10:00am-6:00pm (EST) Monday thru Saturday. We're ready to serve
you. You can email us by clicking here
or you can use this email address:
Fitting
Tips
Thank you
for shopping Vizeau.com.
We hope you enjoy your new selection.
Made
in the U.S.A.
